In order to collect from patients successfully, you must understand the medical collections process, as well as be aware of which techniques are acceptable and which ones are not. Below are two common medical collection misconceptions to help separate fact from fiction.
Fiction: Sending a collection letter is just as effective as making a telephone call.
- Fact: Issuing statements and demand letters may be more convenient and less time consuming, but it is not necessarily as effective as making personal contact. Though it may be difficult to contact every patient whose account is outstanding, making a phone call may be required for those who have failed to respond to repeated statement and demand letters.
- Also, calling patients at home outside of traditional office hours will increase the likelihood of contact. If your employees are not available in the evenings when the likelihood of contacting patients is greater, consider outsourcing your accounts receivable to a medical collection agency, such as Berks Credit & Collections. Experienced collectors will attempt to call patients at times that are most convenient to your patients – not only at times when your office staff is available to talk on the phone.
Fiction: Turning patients over to a medical collection agency is bad for business.
- Fact: Utilizing a medical collection agency allows healthcare organizations to alleviate the cost and time of collecting on past due or delinquent accounts. When you put an experienced medical collection agency, such as Berks Credit & Collections, to work for your healthcare organization, you will be confident that your patients are handled with compassion and respect.
- Professional medical collection agencies will drive to excel in upholding the patient-doctor relationship while resolving outstanding healthcare accounts receivable; this way you can continue focusing on your primary responsibility: patient care.